Returns & Refund Policy

Due to the perishable nature of our artisanal pantry products, we are unable to accept returns, but we are committed to ensuring your satisfaction if an item arrives damaged or incorrect.

Return Process

• 1.
  Inspect Your Shipment

  Please examine your Noma Projects order immediately upon arrival to ensure all glass jars and ferments are intact and correct.

• 2.
  Document Any Issues

  If you receive a damaged or incorrect product, take clear photographs of the packaging and the items in question within 48 hours.

• 3.
  Contact Our Team

  Email our support team with your order number and photo evidence to initiate a claim for a replacement or store credit.

• 4.
  Resolution Process

  Our team will review your request within 3-5 business days and process a refund to your original payment method if the claim is approved.